Privacy Policy

This notice is the privacy notice of My Retreat Garden Rooms Ltd (Company number 12826023), whose registered address is Crown House, 27 Old Gloucester Street, London, WC1N 3AX.

We welcome any questions, comments or requests you may have regarding this Privacy Policy. Please write to us at our correspondence address: My Retreat Garden Rooms, Surrey Clifton Nurseries, Addlestone, Surrey KT15 2QG.

We respect your privacy and are committed to protecting your personal data. This privacy notice aims to give you information on how we collect and process any personal data that you give us when you purchase a product or service, make an appointment at a showroom, or for a home consultation, sign up to receive our brochures, product specifications, price lists, how-to guides, or product manuals. It applies to personal information processed by or on behalf of us.

This Privacy Policy covers all data that is shared by a visitor with us whether directly by filling in a form to request information via our website www.myretreatgardenrooms.co.uk in order that we may fulfil that request, or indirectly such as website tracking data that may be collected anonymously. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

Changes to this privacy notice

Please note that this privacy notice may be changed from time to time by us updating it to reflect any changes in the law or our privacy practices. You are encouraged to check the privacy notice whenever you visit our website to ensure that you are happy with any changes.

Information we collect

What kind of personal information about you do we process?

Personal information processed in connection with products and services provided includes:

• Name
• Contact information including telephone number and email address
• Postal address

What is the source of your personal information?

Personal information is sourced by direct interactions. For example, you may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, telephone, email or otherwise.

What do we use your personal data for?

We will only use your personal data when the law allows us to. Most commonly, we collect this information to effectively process your enquiry, understand your needs and provide you with the best possible service. We will sometimes use your personal data in the following circumstances:

• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
• If you have placed an order with us, then we may send you additional information regarding our product and service options that we believe may be of interest to you.

We rely on the following legal bases to use your personal data:

• Where it is needed to provide you with information about My Retreat Garden Rooms products or services, including managing all stages and activities relevant to the provision of the product or services (enquiry, delivery and installation, administration and management of accounts).
• Where it is in our legitimate interests to do so, such as managing products and services provided, updating your records, keeping records of our communications with you, market research and analysis, developing statistics, and direct marketing communications (email, post, social media and digital channels).
• Where there is a need to share your personal information with people or organisations to run our business or comply with any legal and/or regulatory obligations.
• With your consent or explicit consent, for some direct marketing communications where you have agreed to subscribe.

When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

• Business partners (for example, financial services institutions) and others who are a part of providing your products and services or operating our business
• Other organisations and businesses who provide services such as backup and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back-office functions
• Market research organisations who assist in the development and improvement of our products and services

Is your personal information transferred outside the UK or the EEA?

We’re based in the UK but sometimes your personal information may be transferred outside the European Economic Area. If we do so we’ll make sure that a similar degree of protection is afforded to it and that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details above.

What should you do if your personal information changes?

Contact us with any changes to personal information and your records will be updated as appropriate.

Do you have to provide your personal information?

We might be unable to provide you with our products or services if you do not provide certain information. In cases where providing some personal information is optional, this will be made clear.

For how long is your personal information retained?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. Unless explained otherwise to you, your personal information will be held based on the following criteria:

• For as long as there are reasonable business needs, such as managing the relationship with you and managing internal operations
• For as long as goods and/or services are provided to you
• Retention periods in line with legal and regulatory requirements or guidance